Contact Us
At NELI, your questions, feedback, and wellness experience matter to us. Whether you need help with an order, have a question about our products, or simply want to share your experience, our team is here to help.
How to Reach Us
📧 Email
For the fastest response, please include your order number (if applicable).
📱 Social Media
We love connecting with our community. Follow NELI for wellness tips, product updates, and behind-the-scenes moments.
- Instagram: @nelidrops
- Facebook: NELI Drops
📦 Order Support
Need help with your order?
Whether you need to:
- Update your shipping details
- Track your delivery
- Ask about your order status
- Report an issue
Simply email us with your order number, and our team will assist you as quickly as possible.
Frequently Asked Questions
Before contacting us, you may find answers in our helpful pages:
- Shipping Information
- Returns & Refunds
- Frequently Asked Questions
Business Hours
Monday–Friday: 9 AM – 5 PM
We aim to respond to all inquiries within 24–48 hours.
Stay Connected
Join the NELI community for:
🌿 Wellness tips
🌿 Product updates
🌿 Exclusive offers
🌿 New launches
Subscribe through our website newsletter and follow us on social media to stay connected.
We’d Love to Hear From You
Your feedback helps us continue improving. Have a question, suggestion, or experience you would like to share? We would love to hear from you.
Thank you for choosing NELI. 🌿
We’re honoured to be part of your wellness journey, one drop at a time.
The NELI Team
🌿 Nature. Drop by Drop.