Privacy Policy

At NELI (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit www.nelidrops.com (the “Site”) or purchase our products.

By using our website or purchasing from NELI, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that helps us provide and improve your experience with NELI.

Personal Information

This may include:

Name
Email address
Shipping and billing address
Phone number
Payment information (processed securely through trusted third-party payment providers)

Wellness Preferences

You may choose to provide information about your wellness goals or product preferences to help us improve recommendations and customer experience.

Usage Information

We may collect:

IP address
Browser type
Device information
Pages viewed
Website interactions

This information helps us improve our website performance and user experience.

Communication Information

We may store records of:

Emails
Customer support conversations
Social media messages

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Manage returns and refunds
Send order confirmations and updates
Share product updates and offers (with your consent)
Improve our website, products, and services
Understand customer preferences and improve your shopping experience
Comply with legal requirements

NELI does not sell your personal information to third parties.

3. Sharing Your Information

We only share information when necessary with trusted service providers, including:

Payment Providers

To securely process payments and complete transactions.

Shipping Partners

To deliver your orders successfully.

Service Providers

Including website hosting, analytics, email marketing, and customer support platforms.

Legal Requirements

We may share information if required by law or to protect our rights, prevent fraud, or maintain website security.

4. Data Security

We take reasonable steps to protect your personal information, including:

Secure website connections and SSL encryption
Trusted payment processing systems
Limited access to customer information
Security measures designed to protect your data

However, no online system can guarantee complete security. Please keep your account information and passwords protected.

5. Your Rights & Choices

You have the right to:

Request access to your personal information
Correct inaccurate information
Request deletion of your data where applicable
Unsubscribe from marketing communications
Control certain data collection preferences

To request changes or ask privacy-related questions, contact us at:

📧 info@nelidrops.com

6. Cookies & Tracking Technologies

NELI uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your shopping cart
Understand website usage
Improve website functionality
Provide a better customer experience

You can manage cookie preferences through your browser settings.

We may use analytics tools to understand website traffic and performance.

7. Age Restrictions

NELI products and services are intended for customers aged 18 and above.

We do not knowingly collect personal information from children under the applicable legal age.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page. Continued use of our website after changes means you accept the updated policy.

Contact Us

For privacy-related questions, requests, or concerns, please contact: