Returns & Refunds
Your Satisfaction Is Our Priority
Thank you for choosing NELI. We are committed to providing a premium wellness experience from the moment you place your order to the moment you receive your products.
If you are not completely satisfied with your purchase, we are here to help make it right.
Our Return Policy
✅ 30-Day Satisfaction Guarantee
If you are not satisfied with your NELI product, you may request a return within 30 days of delivery.
To be eligible for a return:
- Products must be unused and in their original packaging.
- The product must be sealed for health and safety reasons.
- Proof of purchase (order number or receipt) is required.
Important Conditions
⚠️ Please note:
- Opened or partially used wellness products cannot be accepted for return due to safety and hygiene standards.
- Return requests must be submitted within 30 days of delivery.
- Items returned without prior approval may not be accepted.
Refund Process
1️⃣ Start Your Return
Contact our team at:
Please include:
- Your order number
- Product name
- Reason for return
- Photos (if applicable)
2️⃣ Return Your Product
Once your return request is approved, we will provide the return instructions.
Return shipping costs are the customer's responsibility unless the return is due to an error from NELI (such as receiving an incorrect or damaged item).
3️⃣ Receive Your Refund
Once we receive and inspect your returned item, refunds will be processed within 3–5 business days.
Refunds will be issued to your original payment method.
Please note: Original shipping fees are non-refundable unless the issue was caused by an error from NELI.
Damaged or Incorrect Items?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos of the product/package
- Description of the issue
Our team will review the issue and provide a suitable solution, including replacement or refund where applicable.
Our Quality Promise
At NELI, we carefully select ingredients and create our wellness formulas with attention to quality and consistency.
If you have any concerns about your product experience, please contact us. We are committed to finding a solution.
Questions? We’re Here to Help!
For returns, refunds, or order support, contact:
We aim to respond within 24–48 hours.
FAQs
🔸 Can I return a product after opening it?
For safety and hygiene reasons, we can only accept returns of unused and sealed products.
🔸 How long does a refund take?
Refunds are usually processed within 3–5 business days after approval. Your bank may require additional time to display the refund.
🔸 What if I receive the wrong product?
Please contact us immediately at info@nelidrops.com. We will review the issue and help resolve it as quickly as possible.
Thank you for trusting NELI with your wellness journey. 🌿
We are honoured to support your everyday wellbeing, one drop at a time.
The NELI Team
🌿 Nature. Drop by Drop.