Shipping Info

🚚 Fast, Reliable Delivery for Your Wellness Journey

We Deliver NELI Wellness, Right to Your Door

At NELI, we know every drop matters. That’s why we work carefully to ensure your wellness products are processed quickly and delivered safely. Here’s everything you need to know about our shipping process:

Processing Time

📦 Orders placed Monday–Friday before 12 PM are processed and prepared for shipment within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Options & Delivery Times

Shipping Method Estimated Delivery Time
Standard Shipping 3–5 business days
Express Shipping 2–3 business days
Priority Shipping 1–2 business days

Tracking Your Order

  • You will receive a tracking link via email once your order has been shipped.
  • Track your package anytime through your shipping confirmation email.
  • Need assistance? Contact our support team at:

📧 info@nelidrops.com

Important Shipping Notes

🔸 Check Your Address Carefully
Please make sure your shipping details are correct at checkout. Once an order has been shipped, we may not be able to update the delivery address.

🔸 Possible Delays
Occasionally, deliveries may be affected by factors outside our control, including weather conditions, carrier delays, or customs processing.

🔸 Lost or Missing Packages
If your package does not arrive, please contact us within 30 days of the expected delivery date. Our team will help investigate and resolve the issue.

Questions? We’re Here to Help

For shipping questions, order updates, or delivery support, contact:

📧 info@nelidrops.com

FAQs

🔹 Can I change my shipping address after placing an order?

Please contact us as soon as possible. We will try to update your details if your order has not been shipped yet.

🔹 Can I upgrade my shipping method after ordering?

If your order has not been processed, we will do our best to help with shipping upgrades.

🔹 What happens if my package arrives damaged?

Please contact us with photos of the damaged package and product. Our team will review the issue and assist with a replacement or solution.

🔹 Do you provide tracking information?

Yes. A tracking link will be sent to your email once your order has been dispatched.

Thank you for choosing NELI. 🌿

We’re excited to be part of your everyday wellness journey, one drop at a time.

The NELI Team
🌿 Nature. Drop by Drop.